Privacy Policy

1. Introduction

Asian Gourmet, operated by Regas Enterprises ("we," "us," "our," or "Company"), is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website asiangourmetfood.com, make reservations, place orders, or communicate with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

A. Information You Provide Directly

We collect information you voluntarily provide when you:

• Make a Reservation: Name, email address, phone number, party size, date/time, dietary restrictions, and special requests
• Place an Order: Name, phone number, email, delivery address (if applicable), and payment information (processed securely by SpotON)
• Contact Us: Name, email, phone number, and message content
• Opt-In to Communications: Mobile phone number for SMS messages (with explicit consent)
• Communicate with Us: Any information you include in emails, messages, or calls

B. Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Log Data: IP address, browser type, operating system, referring URL, pages visited, and time/date stamps
• Device Information: Device type, unique device identifiers, and mobile network information
• Cookies: Small data files stored on your device to remember preferences and improve your experience
• Usage Data: How you interact with our website (pages viewed, links clicked, features used)

C. Information from Third Parties

We may receive information about you from:

• Third-party ordering platforms (SpotON) when you place orders
• SMS service providers (Twilio) when you communicate via text
• Payment processors
• Analytics providers

3. How We Use Your Information

We use the information we collect for the following purposes:

A. Service Delivery

• Processing and confirming reservations
• Processing and fulfilling orders
• Sending reservation confirmations and reminders
• Providing customer service and responding to inquiries
• Managing waitlists and notifications

B. Communications

• Sending transactional messages (confirmations, reminders, order updates)
• Sending promotional messages if you have opted in
• Sending service announcements and updates
• Responding to your messages and requests

C. Marketing and Business

• Creating marketing campaigns and promotional offers (only with your consent)
• Analyzing website usage and improving our services
• Understanding customer preferences and trends
• Sending newsletters and marketing emails (only to opted-in users)

D. Legal and Security

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized activity
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Asian Gourmet, our customers, and the public

4. SMS/Text Message Privacy

A. Data Collection for SMS

When you opt in to SMS communications with Asian Gourmet, we collect and store:

• Your mobile phone number
• Your opt-in consent and timestamp
• Records of messages sent to you
• Message delivery status and timestamps
• Any replies or interactions with messages

B. SMS Data Protection

C. SMS Data Sharing

Your SMS opt-in consent and phone number are NOT shared with any third parties for marketing, advertising, or any other commercial purposes. Your SMS data is only used by Asian Gourmet directly for:

• Sending transactional messages related to your reservations and orders
• Sending promotional messages only if you have explicitly opted in
• Complying with legal and regulatory obligations

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number may be shared with Twilio, our SMS service provider, solely for the purpose of delivering messages. Twilio is contractually obligated to maintain the confidentiality and security of your information and cannot use your data for their own marketing purposes.

D. Data Retention

SMS opt-in consent records and phone numbers are retained for a minimum of 4 years in compliance with the Telephone Consumer Protection Act (TCPA) and related regulations. Message logs are retained for compliance and operational purposes and may be retained longer if required by law.

E. Your SMS Rights

You have the right to:

• Opt out of SMS communications at any time by replying STOP to any message
• Update your opt-in preferences through your account
• Request a copy of the data we have collected about your SMS communications
• Request deletion of your SMS data (subject to legal retention requirements)

5. Third-Party Services

We use the following third-party services. These services are bound by their own privacy policies:

A. Twilio (SMS Service Provider)

We use Twilio to send SMS messages. Twilio processes your phone number and message content according to their privacy policy. Twilio is SOC 2 compliant and meets industry security standards. Your SMS data is not shared with Twilio for their marketing purposes.

B. SpotON (Online Ordering and Payment)

Orders placed through SpotON are processed according to SpotON's privacy policy and security practices. SpotON handles payment information with PCI DSS compliance. We do not store your complete credit card information.

C. Google (Maps and Analytics)

We may use Google Maps and Google Analytics to improve our website and services. Google collects analytics data according to its privacy policy. You can opt out of Google Analytics tracking through your browser settings or by visiting Google's opt-out page.

D. Cloudflare (Security and Performance)

We use Cloudflare to protect our website and improve performance. Cloudflare may collect technical data according to its privacy policy. Cloudflare provides security services including DDoS protection and Web Application Firewall (WAF) capabilities, including Cloudflare Turnstile for bot verification.

E. Third-Party Liability

Asian Gourmet is not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before providing your information.

6. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information by authorized personnel
• Secure data storage and backup systems
• Regular security assessments and updates
• Secure handling of payment information through PCI-compliant processors

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge the inherent risks of Internet communication and assume responsibility for the confidentiality of your passwords and information.

7. Your Privacy Rights

A. Opt-Out Rights

You may opt out of receiving marketing and promotional communications at any time by:

• Replying STOP to any SMS message
• Clicking "unsubscribe" in any marketing email
• Contacting us at businessoffice@asiangourmetfood.com
• Updating your preferences on our website

Transactional messages (confirmations, reminders) may continue even after opt-out if you have an active reservation or order.

B. Access and Portability

You may request access to the personal information we have collected about you. We will provide your information in a portable format upon request.

C. Data Deletion

You may request deletion of your personal information, subject to legal retention requirements and active service obligations. We will delete your information or deidentify it as requested, except where retention is required by law.

D. How to Submit Requests

To exercise any of these rights, please contact:

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request what personal information we collect and how we use it
• Right to Delete: You may request deletion of your personal information, subject to exceptions
• Right to Opt Out: You may opt out of any "sale" or "sharing" of personal information for targeted advertising
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Asian Gourmet does not "sell" personal information as defined by CCPA. SMS data is not shared with third parties for marketing purposes. To exercise CCPA rights, contact: businessoffice@asiangourmetfood.com

9. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information and terminate the child's account if applicable. Parents or guardians who believe we have collected information from a child should contact us immediately at businessoffice@asiangourmetfood.com

10. Cookie Policy

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Personalize your experience
• Track website performance and analytics
• Prevent fraud and enhance security

Cookie Types:

• Essential Cookies: Required for website functionality and security
• Preference Cookies: Remember your choices (theme selection, language)
• Analytics Cookies: Help us understand usage patterns
• Marketing Cookies: Track effectiveness of marketing campaigns

Cookie Management:

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, blocking cookies may affect website functionality. For more information, visit www.allaboutcookies.org

11. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to the website. We will notify you of significant changes via email or by posting a prominent notice on our website. Your continued use of our website and services following the posting of revised Privacy Policy means you accept and agree to the changes.

12. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

13. Additional Information

Data Retention

We retain your personal information as long as necessary to provide our services, comply with legal obligations, and for legitimate business purposes. SMS consent records are retained for a minimum of 4 years per TCPA requirements. You may request deletion of your data at any time, subject to legal requirements.

International Users

Our website and services are intended for users in the United States. If you are accessing this website from outside the U.S., please be aware that your information will be transferred to the United States and processed according to U.S. law and this Privacy Policy.